Starkey hearing aids – usage guide

How to use Starkey hearing aids

If you’ve recently started using Starkey hearing aids or are exploring their advanced features, you might be wondering how to get the most from them. Starkey offers some of the most user-friendly hearing technology on the market, combining intuitive controls with smart connectivity.

Below, we answer some of the most common questions from Starkey users — from resetting your device to taking phone calls with ease.

How to answer phone with Starkey hearing aids

Answering calls with Starkey hearing aids is easy and seamless — especially if your model supports Bluetooth streaming. If you’ve paired your Starkey hearing aids with your smartphone via the Starkey app or Bluetooth settings, incoming calls will automatically route to your hearing aids.

Here’s how it typically works:

  • When your phone rings, you’ll hear a ringtone directly in your hearing aids.

  • On iPhone or Android, simply tap “Answer” as you normally would — the audio will play through your hearing aids.

  • You can speak through your phone or, for hands-free calls, use a compatible Starkey accessory like the Mini Remote Microphone.

If your hearing aids are not yet paired, check out our guide on how to pair Starkey hearing aids for step-by-step instructions.

How to reset Starkey hearing aids

If your Starkey hearing aids aren’t functioning properly — for example, if they’re not responding to input, not connecting to accessories, or sound is distorted — a reset may help. There are two main types of resets: soft reset and factory reset.

Soft reset (restarting the device):

  • Open the battery door (for battery-powered models) or press and hold the push button (for rechargeable models) until the device powers down.

  • Wait a few seconds, then close the battery door or press the button again to turn the hearing aids back on.

Factory reset (via app):

  • In the Starkey app, navigate to the settings or device section.

  • Choose the option to reset to factory settings.

  • This will remove paired devices and saved preferences.

Use a factory reset only when advised by a hearing care professional or Starkey support.

How do I reset my Starkey hearing aid if the app doesn’t respond?

If your app is frozen or the hearing aids aren’t syncing:

  1. Turn Bluetooth off and on again on your phone.

  2. Restart the app completely or reinstall it.

  3. Perform a manual restart on your hearing aids (see above).

  4. If needed, unpair and re-pair your hearing aids via your phone’s Bluetooth settings.

If none of these steps work, contact your hearing specialist or consult Starkey’s official support for help.

Need help using your Starkey hearing aids?

Using hearing aids effectively takes a little practice, but with Starkey’s smart features, you’re well-equipped for modern listening. Whether you’re answering calls, streaming TV, or troubleshooting small issues, Starkey offers tools that are built for clarity and convenience.

If you have more questions or need help choosing accessories, feel free to reach out to us at info@japebo.xyz.

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