PhonakPro Check app

PhonakPro Check is a professional diagnostic app designed to help hearing care clinics check compatible Phonak hearing aids directly from a smartphone or tablet. The app gives clinic staff a faster way to assess hearing aid status before deciding whether a device needs service, repair or further troubleshooting.

For many clinics, unnecessary service cases create extra work, longer waiting times and inconvenience for clients who may have to be without their hearing aids while the devices are sent away. Phonak highlights that up to 44% of hearing aids sent for service may not need repair. PhonakPro Check helps professionals make a more informed decision before sending hearing aids in, so small issues can often be identified earlier and service workflows can become more efficient.

Remote diagnostics for modern hearing care clinics

PhonakPro Check is built for professionals who need a quick and structured way to test hearing aid components on-site. Instead of relying only on visual inspection or client descriptions, the app can run diagnostic checks on important hearing aid functions and show clear results for the left and right hearing aid.

This makes the app useful in daily clinic routines, service appointments, troubleshooting situations and follow-up visits. A professional can check whether key components are functioning as expected, review device information and, where available, start a repair order directly from the app. This supports faster decisions, better documentation and clearer communication with the client.

What PhonakPro Check can test

PhonakPro Check checks several important hearing aid components and gives a structured overview of the result. The app is especially useful when a client reports weak sound, unclear sound, possible battery problems or general device issues.

Acoustic check

The acoustic check tests the acoustic pathway and evaluates the receiver, front microphone and back microphone. These components are central to sound quality, speech clarity and daily hearing aid performance. If an acoustic issue is detected, the app provides more detailed information that can support further troubleshooting.

Battery check

For rechargeable hearing aids, PhonakPro Check can evaluate battery state of health and state of charge. This helps professionals understand whether battery performance may affect the client’s wearing time. If the battery is below expected specification, the app can provide guidance on how to proceed.

Circuit check

The circuit check verifies that the hearing aids can pair successfully and complete the diagnostic process. This helps confirm whether the devices can communicate correctly during testing and whether basic electronic function is working as expected.

Device information

PhonakPro Check can also show useful hearing aid information such as serial number, firmware version, warranty status, battery level and RogerDirect status. This makes it easier for clinic staff to document the device and understand what they are working with before deciding on the next step.

How PhonakPro Check works

The app is designed to fit into a professional clinic workflow. The process is simple: install the app, log in, pair compatible hearing aids, prepare the devices, run diagnostics and review the results.

1. Pair compatible Phonak hearing aids

After Bluetooth has been enabled, the app searches for compatible Phonak hearing aids. If two hearing aids are being checked, the app can detect both devices and test a binaural fitting in sequence. If only one device is available or working, the hearing aid can also be tested as a single device.

For smooth daily use, old Bluetooth pairings should be removed after each session. This helps prevent connection problems over time, especially in clinics where many different hearing aids are paired with the same phone or tablet.

2. Prepare the hearing aids for the test

Before diagnostics can start, the hearing aids should be placed on a flat surface with the receiver facing upward. The app checks device orientation and also checks the surrounding noise level. A quiet environment is important because excessive noise may influence the test result.

If the app detects an issue with placement or noise level, it shows instructions before the test begins. This helps make the diagnostic result more reliable.

3. Run diagnostics

Once the devices are correctly placed and the environment is suitable, the diagnostic test can be started. The test takes approximately 6-8 seconds per device, and binaural fittings are tested in sequence.

During the test, the hearing aids should not be moved, and additional noise should be avoided. The app then shows an overview of the checked components for each side.

4. Review the results

After the test, the app shows whether the tested components are functioning as expected. If a component does not pass, the app displays the affected area and provides additional information. For example, if the receiver does not pass, microphone results may be marked as inconclusive until the receiver issue has been resolved and the test can be run again.

This result overview can help professionals decide whether the issue can be handled in the clinic or whether the hearing aid should be sent for service.

5. Generate a Hearing Aid Report

When the test is complete, PhonakPro Check can generate a Hearing Aid Report as a PDF. The report summarizes the diagnostic results in a client-friendly format and can be shared through the smartphone or tablet’s normal sharing options.

This is useful for documentation, client communication and transparency. It can help professionals explain whether the hearing aids are functioning as expected or why further service may be needed.

Start a repair order

In selected countries, professionals logged in with a PhonakPro account can start a repair order directly from the app. Detected issues can be automatically populated in the repair order form, helping reduce manual entry and making the service process more efficient.

This feature is only available where repair order entry is supported through the Phonak Store. Guest login does not support warranty lookup or Start Repair Order.

Compatibility and system requirements

PhonakPro Check is made for compatible Phonak hearing aids with Bluetooth connectivity. The app supports Phonak Lumity and newer platforms, including Infinio. It can be used on smartphones and tablets that meet the required operating system and Bluetooth standards.

For iOS, PhonakPro Check requires an iPhone or iPad with Bluetooth Low Energy capability running iOS 18 or newer. For Android, the app requires a Google Mobile Services certified device supporting Bluetooth 4.2 and Android 13 or newer.

To use the app, professionals must log in with a PhonakPro account or approved access credentials. A guest login may be available if set up through a Phonak representative, but guest access has fewer functions.

PhonakPro Check for hearing care professionals

PhonakPro Check is not a consumer app for everyday hearing aid users. It is designed for hearing care professionals, clinics and staff who handle troubleshooting, service decisions and client support.

The app can help clinics reduce unnecessary repair handling, improve service accuracy and document hearing aid checks more clearly. It can also support better client communication, because the professional can explain the test result and share a PDF report when needed.

PhonakPro Check does not replace professional judgment or full repair service. It is a diagnostic support tool that helps identify possible issues and guide the next step. For clinics that frequently handle hearing aid troubleshooting, it can become a useful part of the service workflow.

Data protection and client consent

Because PhonakPro Check handles device and client-related information, data protection is important. Before using the app, professionals should ensure that they have the client’s consent to share relevant data with Sonova. The app should only be downloaded from official app stores, and the smartphone or tablet should be kept updated with the latest operating system and app version.

Professionals should use strong passwords, keep login credentials secure and protect mobile devices with a PIN, password or biometric lock. If diagnostic reports or other information are shared, the data should be transferred through secure and appropriate channels.

FAQ about PhonakPro Check

What is PhonakPro Check?

PhonakPro Check is a professional diagnostic app from Phonak. It allows hearing care professionals to check compatible Phonak hearing aids from a smartphone or tablet and assess key components such as receivers, microphones, circuits and rechargeable battery status.

Who can use PhonakPro Check?

PhonakPro Check is intended for hearing care professionals and clinic staff. To access the full functionality, users need a PhonakPro account or approved login credentials. Guest login may be possible in some cases, but it does not provide access to all features.

Which hearing aids are compatible with PhonakPro Check?

PhonakPro Check supports Phonak Lumity and newer Bluetooth-enabled hearing aids, including Infinio. Older Phonak platforms are not generally supported by the app. Compatibility should always be checked before use.

What does PhonakPro Check test?

The app can test the acoustic pathway, including receiver, front microphone and back microphone, as well as circuit function and rechargeable battery status. It also shows useful device information such as serial number, firmware version, warranty status, battery level and RogerDirect status.

How long does the diagnostic test take?

The diagnostic test takes approximately 6-8 seconds per hearing aid. If both left and right hearing aids are being checked, the devices are tested in sequence.

Can PhonakPro Check create a repair order?

Yes, in selected countries where Phonak Store repair order entry is available. When logged in with a PhonakPro account, professionals can start a repair order from the app after the test. Detected issues can be pre-filled in the repair order form. This feature is not available with guest login.

Can the results be shared with clients?

Yes. After the diagnostic test, PhonakPro Check can generate a Hearing Aid Report as a PDF. The report summarizes the results in a client-friendly format and can be shared through the normal sharing options on the smartphone or tablet.

Does PhonakPro Check replace repair service?

No. PhonakPro Check helps professionals assess hearing aid status and identify possible issues before deciding on service or repair. If the app detects a problem that cannot be resolved in the clinic, the hearing aid may still need to be sent for repair.

PhonakPro Check summary

PhonakPro Check gives hearing care professionals a faster and more structured way to check compatible Phonak hearing aids before repair decisions are made. By testing acoustic function, circuit performance and rechargeable battery status, the app helps clinics identify issues early, reduce unnecessary service cases and improve communication with clients.

For clinics working with Phonak Lumity, Infinio and newer Bluetooth-enabled hearing aids, PhonakPro Check can be a practical tool for daily troubleshooting and service workflows.