Oticon pairing guide

Oticon hearing aids can be paired with smartphones, tablets, computers, TVs and selected Oticon accessories, depending on your hearing aid model and device compatibility. Pairing makes it possible to stream sound, control hearing aid settings, adjust volume, use the Oticon Companion app and connect your hearing aids to everyday devices.

This guide gives you an overview of how Oticon pairing works, which devices can be connected and what to do if your hearing aids do not connect correctly. The exact pairing steps can vary depending on whether you use iPhone, iPad, Android, TV Adapter, ConnectClip or another accessory.

What does Oticon pairing mean?

Pairing means creating a wireless connection between your Oticon hearing aids and another device. Once the hearing aids are paired, the device can recognise them and connect automatically when both Bluetooth and the hearing aids are turned on.

For many users, pairing is what makes it possible to stream phone calls, music, podcasts or TV sound directly to the hearing aids. It can also allow you to adjust hearing aid volume, change programs and use app features through Oticon Companion.

Before you pair Oticon hearing aids

Before starting, make sure your hearing aids and the device you want to connect are ready. A stable pairing process is easier when the hearing aids are close to the phone, tablet or accessory, Bluetooth is switched on and the hearing aids have enough battery power.

Check that your Oticon hearing aids are compatible with the device you want to pair.
Make sure Bluetooth is turned on.
Place your hearing aids close to the phone, tablet or accessory.
Restart the hearing aids to put them into pairing mode.
Download Oticon Companion if you want to control the hearing aids from your phone.
Remove old pairings if the hearing aids have connection problems.

Pair Oticon hearing aids with iPhone

Many Oticon hearing aids are Made for iPhone and can be paired directly with Apple devices. Once connected, you can stream sound, answer phone calls, adjust hearing aid settings and use Oticon Companion to control your hearing aids.

To pair Oticon hearing aids with an iPhone, start by making sure Bluetooth is switched on. Then restart your hearing aids. If your hearing aids use disposable batteries, open and close the battery drawers. If your hearing aids are rechargeable, turn them off and on again using the hearing aid button, or follow the instructions for your specific model.

Place the hearing aids close to your iPhone. Go to the hearing aid settings on your iPhone and wait for your hearing aids to appear under MFi hearing aids. Select the hearing aids and confirm the pairing request. If you use two hearing aids, you may need to confirm pairing for each hearing aid.

Pairing with more than one Apple device

Oticon hearing aids can be paired with more than one Apple device. For example, you may use both an iPhone and an iPad. The hearing aids should switch to the device you are actively using, such as when receiving a call. If you change hearing aid settings on one Apple device, the changes may also apply to your other paired Apple devices.

Pair Oticon hearing aids with Android

Selected Android phones and tablets can be paired directly with Oticon hearing aids. This can allow you to use Oticon Companion to adjust the sound and, on compatible devices, stream calls, music and other audio directly to your hearing aids.

To pair Oticon hearing aids with Android, place the hearing aids close to your smartphone or tablet and make sure Bluetooth is switched on. Open Oticon Companion and let the app search for the hearing aids. Restart the hearing aids when the app asks you to do so. When the hearing aids are detected, select them and allow the device to pair if prompted.

Direct streaming from Android depends on phone and hearing aid compatibility. Some Android devices support ASHA, while selected newer devices support Bluetooth LE Audio. If your Android phone does not support direct streaming, you may need an accessory such as ConnectClip or Easy LE Adapter.

Oticon Fast Pair for Android

Some Oticon hearing aids can be paired with compatible Android devices using Fast Pair. Fast Pair is a Bluetooth pairing feature from Google that helps compatible Android devices detect and connect to Bluetooth LE Audio devices more easily.

Fast Pair requires a compatible Android phone and Oticon hearing aids with Bluetooth LE Audio. When the hearing aids are close to the unlocked Android device and in pairing mode, the phone can detect them and show a connection prompt on the screen.

Pair Oticon hearing aids with Oticon Companion

Oticon Companion is the app used to control many Oticon hearing aids from a smartphone. After pairing, the app can help you adjust volume, change programs, monitor connection status and access additional support features.

For iPhone users, the hearing aids are usually paired through the iPhone accessibility settings first, and then used with Oticon Companion. For Android users, Oticon Companion can guide the pairing process directly inside the app.

Pair Oticon hearing aids with TV Adapter

Oticon TV Adapter lets you send TV sound wirelessly to your hearing aids. This allows you to listen to the television at a comfortable volume in your hearing aids while others in the room can keep the TV volume at a level that suits them.

Before pairing, make sure the TV Adapter is connected to power and connected to the television. Restart your hearing aids to put them into pairing mode, then place them on or close to the TV Adapter. The adapter indicators will show when the connection is being made and when the pairing is complete.

After pairing, the TV sound will normally be available as a program in your hearing aids. You can activate the TV program using the hearing aid button, Oticon Companion or a compatible Oticon remote control.

Pair Oticon hearing aids with ConnectClip

ConnectClip is an Oticon accessory that can help connect hearing aids to phones, computers and other Bluetooth devices. It can also work as a remote microphone, which can be useful in conversations where you want speech sent more directly to your hearing aids.

To use ConnectClip, the hearing aids must first be paired with the ConnectClip. After that, ConnectClip can be paired with the phone, tablet or computer you want to use. This can be especially useful for devices that do not support direct streaming to Oticon hearing aids.

Pair Oticon hearing aids with other accessories

Oticon hearing aids can also be paired with selected accessories such as Remote Control, Easy LE Adapter, Phone Adapter and EduMic. The pairing process depends on the accessory, but it usually involves restarting the hearing aids, placing them close to the accessory and waiting for the devices to connect.

Always check that the accessory is compatible with your specific Oticon hearing aid model before pairing. Similar-looking Oticon accessories are not always compatible with every hearing aid generation.

How to remove an old Oticon pairing

If your Oticon hearing aids do not connect correctly, removing an old pairing and pairing again can often help. Old Bluetooth connections may stay stored on a phone, tablet or computer, even if you no longer use that device with your hearing aids.

On iPhone or iPad, old hearing aid pairings can usually be removed from the accessibility hearing aid settings. On Android, old pairings can usually be removed from the Bluetooth settings or through the Oticon Companion pairing flow. After removing the old pairing, restart the hearing aids and pair them again as new devices.

Troubleshooting Oticon pairing problems

If your Oticon hearing aids are not detected, start with the basics. Make sure the hearing aids are switched on, have enough battery and are close to the phone or accessory. Bluetooth should be enabled, and the hearing aids may need to be restarted to enter pairing mode.

Move the hearing aids closer to the device.
Turn Bluetooth off and on again.
Restart the hearing aids.
Restart the phone, tablet or accessory.
Remove old pairings and pair again.
Check that the device, hearing aid model and app version are compatible.
Make sure Oticon Companion is updated to the latest version.

If the hearing aids still cannot connect, the issue may be related to compatibility, software version, Bluetooth settings or the hearing aid model. In that case, contact your hearing care professional for help.

Oticon pairing and compatibility

Not all Oticon hearing aids connect to all phones, tablets or accessories in the same way. Compatibility depends on the hearing aid model, phone model, operating system version and whether the device supports technologies such as Made for iPhone, ASHA or Bluetooth LE Audio.

Before pairing, it is a good idea to check the Oticon compatibility guide or ask your hearing care professional which options are available for your hearing aids. This is especially important if you want direct streaming from Android, hands-free calls or connection to accessories.

FAQ about Oticon pairing

How do I pair Oticon hearing aids with my phone?

Turn on Bluetooth, restart your hearing aids and place them close to the phone. On iPhone, pair through the hearing aid settings under accessibility. On Android, use Oticon Companion or the phone’s Bluetooth pairing process, depending on your hearing aid and phone compatibility.

Why are my Oticon hearing aids not showing up?

Your hearing aids may not be in pairing mode, they may be too far from the phone, Bluetooth may be off or an old pairing may be causing connection problems. Restart the hearing aids, move them closer to the phone and remove old pairings before trying again.

Can I pair Oticon hearing aids with Android?

Yes, selected Android phones and tablets can be paired with Oticon hearing aids. Direct streaming depends on whether the Android device supports ASHA or Bluetooth LE Audio. Other Android devices may require ConnectClip or Easy LE Adapter for streaming.

Can I pair Oticon hearing aids with iPhone?

Yes, many Oticon hearing aids are Made for iPhone and can be paired directly with iPhone. Once paired, you can stream sound, answer calls, adjust settings and use Oticon Companion.

Can I pair Oticon hearing aids with a TV?

Yes, you can pair compatible Oticon hearing aids with an Oticon TV Adapter. The TV Adapter sends television sound wirelessly to your hearing aids, so you can listen at your preferred volume.

Do I need Oticon Companion to pair my hearing aids?

It depends on your phone. iPhone pairing is usually done through the iPhone hearing aid settings, after which Oticon Companion can be used for control. On Android, Oticon Companion is commonly used to guide the pairing process and adjust the hearing aids.

Can old pairings cause connection problems?

Yes. If your hearing aids have been paired with other phones, tablets or accessories, old pairings can sometimes interfere with new connections. Removing old pairings and pairing again can often solve connection problems.