Oticon Companion app
Guide to Oticon Companion
The Oticon Companion app gives you discreet and easy control of your Oticon hearing aids directly from your smartphone or tablet. With the app, you can adjust volume, change listening programs, check battery levels, find misplaced hearing aids and access support features in everyday listening situations.
The app is designed to make your hearing aids easier to use throughout the day. Whether you are at home, in a conversation, watching TV, streaming audio or moving between different sound environments, Oticon Companion helps you manage your hearing experience from one simple app.
What is the Oticon Companion app?
Oticon Companion is the main app for many Oticon hearing aids. It works as a remote control, support tool and connection hub for your hearing aids and compatible Oticon accessories. Once your hearing aids are paired with your phone, you can use the app to make everyday adjustments without touching the hearing aids themselves.
The app can be used to control hearing aid settings, manage selected wireless accessories, access troubleshooting help and receive remote support from your hearing care professional when this service is available.
Why use Oticon Companion?
Hearing situations change many times during the day. You may need one setting for a quiet room, another for a conversation in background noise and another when watching TV or streaming sound. Oticon Companion makes it easier to adjust your hearing aids when your surroundings change.
Instead of relying only on fixed settings, the app gives you more flexibility. You can quickly turn the volume up or down, change programs, check whether your hearing aids are connected and see battery status directly on your phone.
Main features of the Oticon Companion app
Adjust hearing aid volume
With Oticon Companion, you can adjust the sound volume of your hearing aids from your phone. Depending on your hearing aid setup, you may be able to adjust both hearing aids together or adjust the left and right hearing aid separately.
This is useful when one ear needs a slightly different volume level, or when you want to make a quick change discreetly without pressing the buttons on your hearing aids.
Change listening programs
Your hearing care professional may set up different listening programs for different situations. These can be selected directly in the Oticon Companion app. For example, you may have a general everyday program, a program for noisy environments or a program for special listening needs.
Changing programs in the app can make it easier to adapt your hearing aids to the situation you are in.
Check battery levels
The app allows you to check the battery level of your hearing aids. This is especially helpful during long days, travel, work or social events where you want to know whether your hearing aids have enough power.
If you use rechargeable Oticon hearing aids, checking the battery status in the app can help you plan charging more easily.
Find my hearing aids
If you misplace your hearing aids, the Find My Hearing Aids feature can help you locate them. The app can show the last known connection location and support you in finding the hearing aids again.
This can be especially useful if you often remove your hearing aids at home, at work or while travelling.
SpeechBooster
SpeechBooster is designed to help reduce background noise and enhance speech when you need to focus on a conversation. This can be helpful in situations where speech is important, but background noise makes listening more difficult.
Availability of SpeechBooster may depend on your hearing aid model.
Sound equalizer
On compatible Oticon hearing aids, the app can include sound equalizer features that let you adjust the sound around you. This can help you make the sound brighter, softer or more balanced depending on your preference and listening situation.
Some models also support a streaming equalizer, allowing you to adjust streamed sound when listening to music, calls, podcasts or other audio.
Mute and focus
Oticon Companion can allow you to mute surrounding sound when you want more focus. This can be useful when streaming sound or when you need a temporary reduction in environmental noise.
The exact mute and focus options available can vary depending on your hearing aid model and phone compatibility.
Streaming with Oticon Companion
With compatible Oticon hearing aids and smartphones, you can stream calls, music, podcasts and other audio directly to your hearing aids. This can make phone calls clearer and make it easier to enjoy audio without needing separate headphones.
Streaming availability depends on your hearing aid model, phone model and operating system. Some Oticon hearing aids support direct streaming with iPhone, selected Android devices, Bluetooth LE Audio or other supported streaming technologies.
Control Oticon accessories
Oticon Companion can also interact with selected wireless accessories that are paired with your hearing aids. This can include Oticon TV Adapter, EduMic and ConnectClip.
For example, if you use a TV Adapter, the app can help you manage the TV sound sent to your hearing aids. If you use ConnectClip or EduMic, the app can support your everyday use of these accessories as part of your hearing setup.
RemoteCare with Oticon Companion
Oticon Companion can support remote appointments with your hearing care professional through RemoteCare, where available. This allows you to meet your hearing care professional through a live video call and receive counselling or hearing aid adjustments remotely.
RemoteCare can be helpful when you need follow-up support but do not need to visit the clinic in person. Your hearing care professional can connect to your hearing aids remotely during the appointment and make adjustments while speaking with you in real time.
How to prepare for RemoteCare
Before a RemoteCare appointment, make sure your phone or tablet is fully charged, Bluetooth is enabled and your hearing aids are paired with your device. Your hearing aids should also have enough battery power, and you should be in a quiet place with a stable internet connection.
Your hearing care professional must set up the RemoteCare meeting in advance. You may need to sign in with the same email address and login details connected to the appointment.
HearingFitness
On compatible Oticon hearing aids, Oticon Companion may include HearingFitness. This feature can help you track hearing aid use and support awareness of your hearing habits over time.
HearingFitness availability depends on the hearing aid model. If the feature is available for your hearing aids, it can be accessed through the app.
Auracast broadcast support
For selected newer Oticon hearing aids, Oticon Companion can connect to and adjust an Auracast broadcast. Auracast is a Bluetooth audio technology that can allow compatible hearing aids to receive shared audio broadcasts in supported locations and situations.
This feature is only available for selected Oticon models and compatible devices.
Oticon Companion and hearing aid updates
Oticon Companion can also give access to support and hearing aid update guidance where available. Keeping your hearing aids and app updated can help improve performance, compatibility and access to current features.
If you have older Oticon hearing aids, an update from your hearing care professional may be needed before the app works with your devices.
How to get started with Oticon Companion
To use Oticon Companion, download the app from the App Store or Google Play. Then pair your hearing aids with your phone or tablet. On iPhone and iPad, pairing is usually done through the hearing aid settings in the accessibility menu. On Android, the app can often guide you through the pairing process.
Once your hearing aids are connected, you can use the app to adjust volume, change programs, check battery status and access the features available for your hearing aid model.
Oticon Companion and pairing
The app only works when your Oticon hearing aids are correctly paired with your mobile device. If the app cannot find your hearing aids, restart the hearing aids, make sure Bluetooth is turned on and place the hearing aids close to your phone.
If connection problems continue, remove old pairings from your phone and pair the hearing aids again. You should also make sure that the app, phone operating system and hearing aids are compatible and updated.
Compatibility
Oticon Companion is compatible with many Oticon hearing aid models, but feature availability can vary. Some features depend on the hearing aid model, phone model, operating system and whether your hearing aids support direct streaming, Bluetooth LE Audio or specific app functions.
If you are unsure whether your hearing aids work with Oticon Companion, check your hearing aid model, visit Oticon’s compatibility information or ask your hearing care professional.
Oticon Companion for hearing care professionals
For hearing care professionals, Oticon Companion can help clients feel more confident and independent in daily life. The app gives clients a simple way to personalize their hearing, access support and manage everyday adjustments between clinic visits.
RemoteCare can also support follow-up appointments, counselling and hearing aid adjustments when an in-person visit is not necessary. This can make ongoing care more flexible for both the client and the clinic.
FAQ about Oticon Companion
What is the Oticon Companion app?
Oticon Companion is an app that lets you control compatible Oticon hearing aids from your smartphone or tablet. You can adjust volume, change programs, check battery levels, find hearing aids, manage accessories and access support features.
Can I use Oticon Companion to adjust volume?
Yes. The app allows you to adjust the volume of your hearing aids. Depending on your hearing aid setup, you may be able to adjust both hearing aids together or separately.
Can Oticon Companion help me find lost hearing aids?
Yes. The Find My Hearing Aids feature can help you locate misplaced hearing aids by showing the last known connection location and helping you track them through the app.
Does Oticon Companion support remote appointments?
Yes, where RemoteCare is available. With RemoteCare, you can have an online appointment with your hearing care professional and receive support or hearing aid adjustments remotely.
Can I control Oticon accessories in the app?
Yes. Oticon Companion can interact with selected accessories paired with your hearing aids, including TV Adapter, EduMic and ConnectClip.
Why is Oticon Companion not connecting to my hearing aids?
Your hearing aids may not be paired correctly, Bluetooth may be turned off, the hearing aids may need to be restarted or old pairings may be causing problems. Make sure the hearing aids are close to your phone, remove old pairings if needed and try pairing again.
Do all Oticon hearing aids work with Oticon Companion?
No. Oticon Companion works with many Oticon hearing aid models, but not all features are available for every model. Compatibility depends on the hearing aid, phone and operating system.